Which of the following would be the BEST way for a CIO to assess the consistency of IT processes against industry benchmarks to determine where to focus improvement initiatives?
A. Utilizing a capability maturity model
B. Reviewing key performance measures
C. Reviewing IT process audit results
D. Evaluating the current balanced scorecard
A. Utilizing a capability maturity model
B. Reviewing key performance measures
C. Reviewing IT process audit results
D. Evaluating the current balanced scorecard