Once the strategic vision has been established, which of the following would be the BEST activity for supporting the implementation of performance measures?
A. Document policy requirements.
B. Document strengths, weaknesses, opportunities, and threats.
C. Identify key performance indicators (KPIs).
D. Monitor service level performance.
A. Document policy requirements.
B. Document strengths, weaknesses, opportunities, and threats.
C. Identify key performance indicators (KPIs).
D. Monitor service level performance.