During a review of an organization’s IT incident management practices, the IS auditor finds the quality of incident resolution documentation is poor. Which of the following is the BEST recommendation to help address this issue?

A. Have service desk staff create documentation be choosing from pre-selected answers in the service management tool.
B. Require service desk staff to open incident tickets only when they have sufficient information.
C. Revise incident resolution procedures and provide training for service desk staff on the applicable updates.
D. Require peer review of resolution documentation followed by service desk management sign off.