CISA Certified Information Systems Auditor – Question0727

An online retailer is receiving customer about receiving different items from what they ordered on the organization’s website. The root cause has been traced to poor data quality. Despite efforts to clean erroneous data from the system, multiple data quality issues continue to occur. Which of the following recommendations would be the BEST way to reduce the likelihood of future occurrences?

A.
Implement business rules to validate employee data entry.
B. Invest in additional employee training for data entry.
C. Assign responsibility for improving data quality.
D. Outsource data cleansing activities to reliable third parties.

Correct Answer: A