What is an IS auditor’s BEST recommendation to management if a review of the incident management process finds multiple instances of incident tickets remaining open for an unusually long time?

A. Implement reporting of key performance indicators (KPIs) for ticket closure.
B. Increase the number of help desk staff to enable faster ticket closure.
C. Manually review the identified tickets and mark as closed in the system.
D. Configure the system to automatically close tickets after a defined period.