CISA Certified Information Systems Auditor – Question2665

A user of a telephone banking system has forgotten his personal identification number (PIN). After the user has been authenticated, the BEST method of issuing a new PIN is to have:

A.
the user enter a new PIN twice.
B. banking personnel verbally assign a new PIN.
C. a randomly generated PIN communicated by banking personnel.
D. banking personnel assign the user a new PIN via email.

Correct Answer: A