CISA Certified Information Systems Auditor – Question2805

The IT balanced scorecard is a business governance tool intended to monitor IT performance evaluation indicators other than:

A. financial results.
B. customer satisfaction.
C. internal process efficiency.
D. innovation capacity.

Correct Answer: A

Explanation:

Explanation:
Financial results have traditionally been the sole overall performance metric. The IT balanced scorecard (BSC) is an IT business governance tool aimed at monitoring IT performance evaluation indicators other than financial results. The IT BSC considers other key success factors, such as customer satisfaction, innovation capacity and processing.