CISA Certified Information Systems Auditor – Question2806

Before implementing an IT balanced scorecard, an organization must:

A.
deliver effective and efficient services.
B. define key performance indicators.
C. provide business value to IT projects.
D. control IT expenses.

Correct Answer: B

Explanation:

Explanation:
A definition of key performance indicators is required before implementing an IT balanced scorecard. Choices A, C and D are objectives.