The MAIN criterion for determining the severity level of a service disruption incident is: A. cost of recovery. B. negative public opinion. C. geographic location. D. downtime.
Correct Answer: D
Explanation:
Explanation:
The longer the period of time a client cannot be serviced, the greater the severity of the incident. The cost of recovery could be minimal yet the service downtime could have a major impact.
Negative public opinion is a symptom of an incident. Geographic location does not determine the severity of the incident.
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