CISM Certified Information Security Manager – Question0601 - CISM Certified Information Security Manager

When contracting with an outsourcer to provide security administration, the MOST important contractual element is the:

A. right-to-terminate clause.
B. limitations of liability.
C. service level agreement (SLA).
D. financial penalties clause.

Correct Answer: C

Explanation:

Explanation:
Service level agreements (SLAs) provide metrics to which outsourcing firms can be held accountable. This is more important than a limitation on the outsourcing firm’s liability, a right-to-terminate clause or a hold- harmless agreement which involves liabilities to third parties.