CISM Certified Information Security Manager – Question1123 - CISM Certified Information Security Manager

To reduce the possibility of service interruptions, an entity enters into contracts with multiple Internet service providers (ISPs). Which of the following would be the MOST important item to include?

A. Service level agreements (SLAs)
B. Right to audit clause
C. Intrusion detection system (IDS) services
D. Spam filtering services

Correct Answer: A

Explanation:

Explanation:
Service level agreements (SLA) will be most effective in ensuring that Internet service providers (ISPs) comply with expectations for service availability. Intrusion detection system (IDS) and spam filtering services would not mitigate (as directly) the potential for service interruptions. A right-to-audit clause would not be effective in mitigating the likelihood of a service interruption.