When conducting a post-incident review, the GREATEST benefit of collecting mean time to resolution (MTTR) data is the ability to:
A. reduce the costs of future preventive controls.
B. provide metrics for reporting to senior management.
C. learn of potential areas of improvement.
D. verify compliance with the service level agreement (SLA).
A. reduce the costs of future preventive controls.
B. provide metrics for reporting to senior management.
C. learn of potential areas of improvement.
D. verify compliance with the service level agreement (SLA).