CISM Certified Information Security Manager – Question1455

Which of the following is the MOST important reason to consider the role of the IT service desk when developing incident handling procedures?

A.
Service desk personnel have information on how to resolve common systems issues.
B. The service desk provides a source for the identification of security incidents.
C. The service desk provides information to prioritize systems recovery based on user demand.
D. Untrained service desk personnel may be a cause of security incidents.

Correct Answer: B