What process domain MOST requires skills such as Availability Management and Problem Management?

A. Monitor, Evaluate and Assess(MEA)
B. Deliver, Service and Support(DSS)
C. Evaluate, Direct and Monitor(EDM)
D. Align, Plan and Organize(APO)

Which information is NOT included in each process in the Process Reference Model?

A. Process label
B. Capability Level
C. Related metrics
D. RACI chart

Which of the following statements about the culture, ethics and behavior enabler are true?
1 Principles and policies are a very important communication mechanism for corporate values and desired behavior. 2 If the behavior of stakeholders is one of non-compliance towards process activities, then the process outcomes will not be achieved.

A. Only 1 is true
B. Only 2 is true
C. Both 1 and 2 are true
D. Neither 1 or 2 is true

What is the name of the architectural principle that meets changing business needs effectively and efficiently?

A. Reuse
B. Agility
C. Simplicity
D. Openness

What service capability is leveraged through processes to deliver internal and external services?

A. Compliance
B. Information
C. Efficiency
D. Policies

What do Processes produce as a result of their operation?

A. Organizational structures
B. Behavioral aspects
C. Service capabilities
D. IT goals

Which attribute applies to a Process Activity?

A. Achieves the stated purpose
B. Supports clear roles and responsibilities
C. Provides prescriptive steps
D. Provides statements of actions to deliver benefits

What type of process goal is customized to an enterprise's specific situation?

A. IT
B. Accessibility and Security
C. Intrinsic
D. Contextual

What is a collection of practices influenced by the enterprise's policies and procedures that takes input from a number of sources, manipulates the inputs and produces outputs known as?

A. Process
B. Intrinsic goals
C. Enterprise goals
D. Dimensions

In what order would the following stages of the Information Cycle occur?
1 Transform Information 2 Create Value 3 Transform Knowledge

A. 2,3,1
B. 1,2,3
C. 3,1,2
D. 1,3,2