Which of the following is MOST critical to ensuring the objective of managed availability and capacity?

A. Allocation of budgets for business continuity
B. Future prediction of I&T resource requirements
C. Identification of single points of failure

Which of the following is CRITICAL to ensuring I&T-related decisions are aligned with the enterprise’s strategies and objectives?

A. Assurance on controls is obtained from independent IT auditors
B. Technology and innovation processes are overseen by the board
C. Compliance with legal, contractual and regulatory requirements is confirmed

The alignment goal titled “Competent and motivated staff with mutual understanding of technology and business” is part of which IT balanced scorecard (BSC) dimension?

A. Customer
B. Internal
C. Learning and growth

The alignment goal titled “Knowledge, expertise and initiatives for business innovation” is aligned to which IT balanced scorecard (BSC) dimension?

A. Customer
B. Learning and Growth
C. Internal

The ability to rapidly turn business requirements into operational solutions is an example of which type of goal?

A. An enterprise goal
B. A strategic goal
C. An alignment goal

Which of the following cascades to enterprise goals?

A. Organizational objectives
B. Stakeholder needs
C. Enterprise strategy

Which of the following would be an appropriate metric associated with an enterprise goal of “Business service continuity and availability”?

A. Number of business processing hours lost due to unplanned service interruptions
B. Satisfaction levels of board and executive management with business process capabilities
C. Ratio of significant incidents that were not identified in risk assessments vs. total incidents

The enterprise goal “Staff skills, motivation and productivity” is organized into which balanced scorecard (BSC) dimension?

A. Growth
B. Internal
C. Customer

Which of the following MUST be defined before determining alignment goals?

A. Stakeholder drivers and needs
B. External laws and regulations
C. Governance and management objectives

Time-to-market is a metric that is directly related to which of the following enterprise goals?

A. Managed digital transformation programs
B. Optimization of internal business process functionality
C. Portfolio of competitive products and services