Explanation:
Key performance indicators are a set of quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their strategic and operational goals. Key performance indicators (KPIs) provide insights into the operational effectiveness of the concept or capability that they monitor.
Incorrect Answers:
A: Key risk Indicators (KRIs) only provide insights into potential risks that may exist or be realized within a concept or capability that they monitor.
B: Capability maturity models (CMMs) assess the maturity of a concept or capability and do not provide insights into operational effectiveness.
D: Metric thresholds are decision or action points that are enacted when a KPI or KRI reports a specific value or set of values.