CRISC Certified in Risk and Information Systems Control – Question191 - CRISC Certified in Risk and Information Systems Control

Jane, the Director of Sales, contacts you and demands that you add a new feature to the software your project team is creating for the organization. In the meeting she tells you how important the scope change would be. You explain to her that the software is almost finished and adding a change now could cause the deliverable to be late, cost additional funds, and would probably introduce new risks to the project. Jane stands up and says to you, "I am the Director of Sales and this change will happen in the project." And then she leaves the room. What should you do with this verbal demand for a change in the project?

A. Include the change in the project scope immediately.
B. Direct your project team to include the change if they have time.
C. Do not implement the verbal change request.
D. Report Jane to your project sponsor and then include the change.

Correct Answer: C

Explanation:

Explanation:
This is a verbal change request, and verbal change requests are never implemented. They introduce risk and cannot be tracked in the project scope. Change requests are requests to expand or reduce the project scope, modify policies, processes, plans, or procedures, modify costs or budgets or revise schedules. These requests for a change can be direct or indirect, externally or internally initiated, and legally or contractually imposed or optional. A Project Manager needs to ensure that only formally documented requested changes are processed and only approved change requests are implemented.
Incorrect Answers:
A: Including the verbal change request circumvents the project’s change control system.
B: Directing the project team to include the change request if they have time is not a valid option. The project manager and the project team will have all of the project team already accounted for so there is no extra time for undocumented, unapproved change requests.
D: You may want to report Jane to the project sponsor, but you are not obligated to include the verbal change request.