Certified Cloud Security Professional – CCSP – Question411

Which of the following are distinguishing characteristics of a managed service provider?

A. Be able to remotely monitor and manage objects for the customer and proactively maintain these objects under management.
B. Have some form of a help desk but no NOC.
C. Be able to remotely monitor and manage objects for the customer and reactively maintain these objects under management.
D. Have some form of a NOC but no help desk.

Correct Answer: A

Explanation:

Explanation: According to the MSP Alliance, typically MSPs have the following distinguishing characteristics:
-Have some form of NOC service
-Have some form of help desk service
-Can remotely monitor and manage all or a majority of the objects for the customer
-Can proactively maintain the objects under management for the customer
-Can deliver these solutions with some form of predictable billing model, where the customer knows with great accuracy what her regular IT management expense will be