This means that many of the tools used for ethical hacking have the potential of exploiting vulnerabilities and causing disruption to IT system. It is up to the individuals performing the tests to be familiar with their use and to make sure that no such disruption can happen or at least shoudl be avoided.
The first step before sending even one single packet to the target would be to have a signed agreement with clear rules of engagement and a signed contract. The signed contract explains to the client the associated risks and the client must agree to them before you even send one packet to the target range. This way the client understand that some of the test could lead to interruption of service or even crash a server. The client signs that he is aware of such risks and willing to accept them.
The following are incorrect answers: An organization should use ethical hackers who do not sell auditing, hardware, software, firewall, hosting, and/or networking services. An ethical hacking firm’s independence can be questioned if they sell security solutions at the same time as doing testing for the same client. There has to be independance between the judge (the tester) and the accuse (the client).
Testing should be done remotely to simulate external threats Testing simulating a cracker from the Internet is often time one of the first test being done, this is to validate perimeter security. By performing tests remotely, the ethical hacking firm emulates the hacker’s approach more realistically.
Ethical hacking should not involve writing to or modifying the target systems negatively. Even though ethical hacking should not involve negligence in writing to or modifying the target systems or reducing its response time, comprehensive penetration testing has to be performed using the most complete tools available just like a real cracker would.
Reference(s) used for this question: KRUTZ, Ronald L. & VINES, Russel D., The CISSP Prep Guide: Mastering the Ten Domains of Computer Security, John Wiley & Sons, 2001, Appendix F: The Case for Ethical Hacking (page 520).