During project monitoring, the project manager learns of a small gap between the quality of one deliverable and the customers expectation.
What should the project manager do?
A. Assess the risk and impact of the gap to determine if a change request is needed
B. Analyze the gap between the deliverable and the customers expectation and begin a recovery plan
C. Report and explain the quality gap to the customer and seek acceptance of the deliverable
D. Review the issue with the change control board (CCB) and request a change in the projects quality standards
What should the project manager do?
A. Assess the risk and impact of the gap to determine if a change request is needed
B. Analyze the gap between the deliverable and the customers expectation and begin a recovery plan
C. Report and explain the quality gap to the customer and seek acceptance of the deliverable
D. Review the issue with the change control board (CCB) and request a change in the projects quality standards