Quality function deployment is one approach for collecting requirements. Assume that you have studied the work of numerous quality experts, such as Deming, Juran, and Crosby, and your organization has a policy that states the importance of quality as the key
constraint of all project constraints. You and your team have decided to use quality function deployment on your new project to manufacture turbines that use alternative fuels. The first step you should use is to______________


A. Determine the voice of the customer
B. Build the house of quality
C. Address the functional requirements and how best to meet them
D. Hold a focus group of prequalified stakeholders