Project Management Professional (PMP) Exam Practice – Question1467

Deming's Fourteen Points provide a way for an organization to create and sustain a culture of continuous improvement. As such it should be directed by______________


A. The project manager
B. Top management
C. Employees participating in quality circles
D. Stakeholders

Correct Answer: B

Explanation:

Explanation:
Deming is known as a quality pioneer. His approach to quality is not only statistically based but focuses on what management’s responsibilities should be with respect to quality. His Fourteen Points for management are goals of quality for transforming business.