Project Management Professional (PMP) Exam Practice – Question1474

Even though your project is vastly different from a manufacturing operation, you believe the principles of kaizen will work well. The kaizen approach to continuous improvement emphasizes______________


A.
The greater importance of customer satisfaction over cost
B. Radical changes in operating practices
C. Incremental improvement
D. The use of quality circles to improve morale

Correct Answer: C

Explanation:

Explanation:
Imai, a Japanese engineer, coined the word kaizen to describe an approach to quality that means making small improvements every time a process is repeated.