Project Management Professional (PMP) Exam Practice – Question1486

You have decided to use a fishbone diagram to identify the relationship between an effect and its causes. To begin, you should first______________


A.
Select an interdisciplinary team who has used the technique before to help brainstorm the problem
B. Determine the major categories of defects
C. Set up a process analysis using HIPO charts
D. Identify the problem

Correct Answer: D

Explanation:

Explanation:
The first and most important is to identify the problem as a gap to be closed or as an objective to be achieved. Causes then are found by looking at the problem statement and asking why until a root cause has been identified for which action can be taken or the
reasonable possibilities on the diagram have been exhausted.