Project Management Professional (PMP) Exam Practice – Question1534

As a project manager, you try to use empathic listening skills to help understand another person's frame of reference. In following this approach, you should______________


A. Mimic the content of the message
B. Probe, then evaluate the content
C. Evaluate the content, then advise
D. Rephrase the content and reflect the feeling

Correct Answer: D

Explanation:

Explanation:
Empathic listening requires seeing the world the way the other person sees it, with the goal of understanding that person’s views and feelings. Unlike sympathetic listening, empathic listening contains no element of value judgment. It is essential to listen actively
and effectively and to question and probe ideas to help ensure better understanding.