Project Management Professional (PMP) Exam Practice – Question1697

While working as the project manager on a new project to improve overall ease of use in the development of a railroad switching station, you have decided to add a subject matter expert who specializes in ergonomics to your team. She has decided to observe the
existing approach as you and your team work to define requirements for the new system. This method is also called______________


A.
Mentoring
B. Coaching
C. Job shadowing
D. User experimentation

Correct Answer: C

Explanation:

Explanation:
Observations are a tool and technique in the collect requirements process. They provide a way to view individuals in their environment and to see how they perform their jobs or tasks and carry out processes. Another term for this approach is job shadowing and
usually is done by an observer viewing the user performing his or her job.