Project Management Professional (PMP) Exam Practice – Question1827

You have a conflict on your team but have enough time to resolve it, and you want to maintain future relationships. Thankfully, there is mutual trust, respect, and confidence among the parties involved. You decide to use confronting to resolve this conflict. In using
this approach, your first step should be to______________


A.
Separate people from the problem
B. Acknowledge that conflict exists
C. Establish ground rules
D. Explore alternatives

Correct Answer: B

Explanation:

Explanation:
In order to address conflict, people must recognize and acknowledge that conflict exists. Next, it is important to establish common ground or shared goals and then to separate people from the problem.