A project manager must determine the reasons for undesirable field-testing results so that corrective actions may be implemented. What tool should the project manager use?


A. Cause-and-effect diagram
B. Pareto diagram
C. Affinity diagram
D. Scatter diagram

During a multiple-year project, the client and contractors have differing opinions on the projects deliverables, schedule, and quality. What should the project manager do to resolve this conflict?

A. Review the project management plan with the client.
B. Develop the project schedule and ensure that the client agrees to it.
C. Ensure that the client approves the quality management plan.
D. Meet with the project team to discuss the deliverables.

A vendor who historically has not had quality issues, is delivering low-quality parts. The project manager is concerned that this will cause a delay due to rework.
What tool or technique should the project manager use to address this?


A. Performance reporting
B. Procurement control system
C. Performance reviews
D. Contract change control system

During the first year of a three-year project, a key supplier with a long lead time stops production and closes its factory. What should the project manager do first?


A. Review the risk register.
B. Meet with the change control board (CCB)
C. Perform a root cause analysis.
D. Rebaseline the project.

A project manager identifies the root cause of a quality issue and implements corrective action. What should the project manager do next?


A. Conduct an inspection of the issue.
B. Update the lessons learned documentation.
C. Revise the checksheets and organize the facts.
D. Perform a variance analysis.

During a fast-tracked project, outputs are required for production immediately. A new engineering team member submits quality testing to the project manager for approval, but the project manager rejects it.

What should the project manager do next?


A. Explain the quality communications guidelines to the team member.
B. Have the quality assurance team train the team member.
C. Ask the team member to review the quality management plan.
D. Advise the team member to follow the change control procedure.

Deliverables are being validated prior to client handoff. Quality team members find some defective parts and send them for rework by the assembly line team.
Under what cost of quality (COQ) classification does this fail?


A. Cost of nonconformance
B. Cost of conformance
C. Quality control cost
D. Quality measurement costs

A project manager discovers a significant flaw in a major project deliverable. Which project management process is being performed?


A. Manage Quality
B. Control Quality
C. Plan Quality Management
D. Statistical Sampling

A project manager completes the requirements traceability matrix but indicates that not all requirements will be addressed. What should the project manager do to resolve this situation?


A. Compile requirements through affinity diagrams.
B. Define the scope by using facilitation.
C. Plan scope management using expert judgement.
D. Control the scope through variance analysis.

A development projects earned value is US$640,000, and the planned value is US$800,000. What should the project manager do to control this variance?


A. Calculate the earned value and change the project baseline to reflect the latest project status.
B. Reallocate US$160,000 to project tasks that are behind schedule.
C. Use project performance measurement and decide on corrective actions.
D. Release US$160,000 to the supplier to fast-track the project so that it is completed on time and within budget.