You are the project manager on a project to improve traffic flow in the company's parking garage.
You decide to use flowcharting to______________
A. Help anticipate how problems occur B. Show dependencies between tasks
C. Show the results of a process D. Forecast future outcomes
Correct Answer: A
Explanation:
Explanation:
Flowcharts depict the interrelationship of a system’s components and show the relationships among process steps. They are often referred to as process maps as they display the sequence of steps and the branching possibilities for a process that transforms one
or more inputs into one or more outputs. Flowcharts show activities, decision points, branching loops, parallel paths, and the order of processing. As such, they aid the team in anticipating where quality problems might occur, which helps in developing approaches
for dealing with these potential problems.
Based on quality control measurements on your manufacturing project, management realizes that immediate corrective action is required to the material requirements planning (MRP) system to minimize rework. To implement the necessary changes you should
follow______________
A. The organization's quality policy B. The quality management plan C. Established operational definitions and procedures D. A defined integrated change control process
Correct Answer: D
Explanation:
Explanation:
If the recommended corrective or preventive actions or a defect repair require a change to any of the project management plans, a change request should be prepared in conformance with the perform integrated change control process.
Effective leadership is one key to successful project management. There are several theories of leadership. One model is Hershey and Blanchard's situational leadership model that describes directive behavior and supportive behavior. Of the following, which one
is NOT a key word for supportive behavior?
A. Listen B. Structure C. Praise D. Facilitate
Correct Answer: B
Explanation:
Explanation:
Supportive behavior is relationship oriented and is the extent to which the leader engages in two-way communication, listens, provides support and encouragement, facilitates interaction, and involves the followers in decision making. Structure connotes a certain
level of rigidity and inflexibility and is not a term associated with supportive behavior.
Recently, your company introduced a new processing system for its products. You were the project manager for this system and now have been asked to lead a team to implement needed changes to increase efficiency and productivity. To help you analyze the
process outputs, you and your team have decided to use which following technique?
A. System flowcharts B. Design of experiments C. Pareto analysis D. Control charts
Correct Answer: D
Explanation:
Explanation:
Control charts help to determine whether or not a process is stable or has predictable performance. This function of control charts is achieved through the graphical display of results over time to determine whether differences in the results are created by random
variations or are unusual events. In a manufacturing environment, such charts are used to track repetitive actions such as manufactured lots. In a project management environment, they can be used to monitor processes such as cost and schedule variances,
number requirements, and errors in project documents.
All of the following are examples of ways to generate options for mutual gain during negotiations EXCEPT______________
A. Separating inventing from deciding B. Options broadening C. Zero-sum game analysis D. Multiplying options by shuttling between the specific and the general
Correct Answer: C
Explanation:
Explanation:
Achieving mutual gain during negotiations means that each party benefits by the decisions made. A zero-sum game is where one side wins at the expense of the other.
To anticipate and help develop approaches to deal with potential quality problems on your project, you want to use a variety of root-cause analysis techniques including all the following approaches EXCEPT______________
A. Fishbone diagrams B. Ishikawa diagrams C. System or process flowcharts D. Checklists
Correct Answer: D
Explanation:
Explanation:
Checklists are used to verify that the work of the project and its deliverables fulfill a set of requirements.
You are beginning a new project staffed with a virtual team located across five different countries. To help limit conflict and misunderstandings concerning the justification, objectives, and high-level requirements of the project among your team members and their
functional managers, you ask the project sponsor to prepare a______________
A. Memo to team members informing them that they work for you now B. Project charter C. Memo to functional managers informing them that you have authority to direct their employees D. Human resource management plan
Correct Answer: B
Explanation:
Explanation:
Although the project charter cannot stop conflicts from arising, it can provide a framework to help resolve them, because it describes the project manager’s authority to apply organizational resources to project activities. The project charter also documents the
business needs, justification, objectives, and high-level requirements of the project.
Working in the control procurements process since your project is using five contractors, you need to update a number of organizational process assets. An example is______________
A. Procurement management plan B. Procurement documentation C. Correspondence D. Warranties
Correct Answer: C
Explanation:
Explanation:
Contract terms and conditions often require written documentation of certain aspects of buyer/seller communications. Examples include any warnings of unsatisfactory performance and requests for changes in the contract or clarification. Other organizational
process assets to update include payment schedules and requests and seller performance evaluation documentation.
Typically, the seller receives formal written notice that the contract has been completed by the______________
A. Project manager B. Authorized procurement administrator C. Member of the project management team responsible for daily contract administration D. Purchasing department head
Correct Answer: B
Explanation:
Explanation:
The buyer, through its authorized procurement administrator, is responsible for providing the seller with formal written notice of contract completion. The procurement administrator does so when the seller has met all contractual requirements as articulated in the
contract. PMI,
If you decide to follow an open subordination approach to resolving conflict, you are using which style of conflict resolution?
A. Avoiding B. Accommodating C. Compromising D. Collaborating
Correct Answer: B
Explanation:
Explanation:
Open subordination is much like an accommodating or smoothing style of conflict management in which negotiators are more concerned about positive relationships than about substantive outcomes. It can dampen hostility, increase support and cooperation, and
foster more interdependent relationships. This is an effective style for project managers to use with support staff. It concedes one’s position to the needs of others to maintain harmony and relationships.
