Working to foster stakeholder engagement, as the project manager, you know a combination of interpersonal skills and general management skills is needed. An example of an key interpersonal skill in stakeholder engagement is______________
A. Facilitating consensus B. Influencing people C. Resolving conflicts D. Negotiating agreements
Correct Answer: C
Explanation:
Explanation:
Conflicts are common on projects and between stakeholders. Other interpersonal skills useful in managing stakeholder engagement are building trust, active listening and overcoming resistance to change.
The stakeholder register should not be prepared only one time, but it should be updated regularly especially if______________
A. The stakeholder is not an active participant B. The stakeholder is not impacted by the project C. The stakeholder does not read status updates D. The stakeholder leads a corporate reorganization
Correct Answer: B
Explanation:
Explanation:
Project document updates are an output to the manage stakeholder engagement process.
These updates involve the stakeholder register. It should be updated as stakeholder information changes, when new stakeholders are identified, or if stakeholders listed in the register are no longer involved in or impacted by the project.
Assume your stakeholder management plan has been approved. You now are working with your team to promote stakeholder engagement on your project. You explain in a team meeting its benefit is to______________
A. Clarify and resolve identified issues B. Meet stakeholder needs and expectations C. Obtain their continued commitment to the project D. Increase support and minimize resistance
Correct Answer: D
Explanation:
Explanation:
The other possible answers are activities in the manage stakeholder engagement process. Its benefit is to allow the project manager to increase support and minimize resistance from stakeholders to significantly increase chances for success.
Assume you have identified your stakeholders and are preparing your stakeholder management plan. You are fortunate that your team is a collocated team as you are working on an internal project to reorganize your IT Department so it is focused more on its
customers. The project sponsor is the Chief Operating Officer, and the IT Department Director was surprised as she thought all was well. However, you notice when planning meetings are held, the Chief Financial Officer never attends. You feel since IT affects
the entire company, all the senior leaders need some type of involvement. You therefore feel the Chief Financial Officer may be______________
A. Resistant B. Unaware C. Uninterested D. Satisfied
Correct Answer: A
Explanation:
Explanation:
Since the Chief Financial Officer has financial responsibility for all of the company’s work, in preparing a stakeholder engagement strategy, he or she probably is aware of this project, and probably is resistant to change, perhaps feeling resources could be better
spent on other initiatives.
In plan stakeholder management, all organizational assets are used as inputs; however, which of the following are of particular importance?
A. Organization culture and the political climate B. Practices and habits and templates C. Lessons learned database and historical information D. Organization's knowledge management system and policies and procedures
Correct Answer: C
Explanation:
Explanation:
While it is rare that all organizational process assets are used in any process, these are of particular importance as they provide insight on previous stakeholder management plans and their effectiveness. They can be used to plan stakeholder management
activities for the current project.
The salience model is one way to classify stakeholders. In it______________
A. Stakeholders' power, urgency, and legitimacy are used B. Stakeholders' level of authority and concern are used C. Stakeholders' active involvement and power are used D. Stakeholders' influence and ability to effect changes are used
Correct Answer: A
Explanation:
Explanation:
In the salience model, stakeholders are described in classes based on their power or ability to impose their will, urgency or need for immediate action, and legitimacy or their involvement.
Assume your construction project is for a small city with only 8,500 people. There has been opposition to it from the beginning, when the City Commissioners approved it by many residents. The residents recognize they will be severely impacted as the new
bridges are implemented, and during the public hearings before the Commissioners' decision, they hired an attorney to state they felt the more cost effective approach was to strengthen the bridges so they met today's safety requirements. Residents now know
you have been ordered to stop work, and they have requested a meeting with the Commission on Tuesday. This means you should______________
A. Develop a mitigation plan to present at this meeting B. Work diligently with the legal department to satisfy their concerns and receive a go ahead before Tuesday's meeting C. Demonstrate at the meeting the sustainability impacts of the new bridges D. Balance the interests of these negative stakeholders and meet with them before Tuesday's meeting
Correct Answer: D
Explanation:
Explanation:
Overlooking negative stakeholders’ interests can result in an increased likelihood of failures, delays, or other negative consequences to projects. The project manager must control stakeholder engagement, which can be difficult since they often have different or
competing objectives.
Assume you are managing the development of a construction project in your city to replace its five bridges so they are state of the art and meet updated safety standards since they originally were constructed 20 years ago. The design work has been completed,
you have awarded subcontracts, and are set to begin construction. Today your legal department told you to stop work as you had not consulted them, and there was a critical standard you overlooked during the design process.
This example shows______________
A. You need to continually work to engage stakeholders on your project B. You should use a RACI chart and have one of your team members work with the legal department throughout the project C. You should provide the legal department with a copy of your stakeholder management plan and ask for their representative to sign it and offer any comments D. You need to continually identify project stakeholders
Correct Answer: D
Explanation:
Explanation:
Stakeholder identification is a continual process throughout the project life cycle. The legal department often is overlooked, but it is a significant stakeholder, and in this situation, delays resulted. Significant expenses often are due to legal requirements that must
be met before the project can be completed, or the project scope is delivered.
Often in working as a project manager, it is easy to overlook key stakeholders. Assume you work for a device manufacturer and are working as the project manager for the next generation valve replacement. Your company has been a leader in this market, which
means you have a lot of lessons learned available to you. Your project is scheduled to last four years. As a best practice, you should______________
A. Work actively with your company's Knowledge Management Officer B. Consult regularly with your program manager C. Work actively with members of your Governance Board D. Work actively with members of your company's Portfolio Review Board
Correct Answer: C
Explanation:
Explanation:
New product development organizations are noted for setting up Governance Boards to oversee projects. Additionally in this situation, it is a long project that is important to the company. Project governance ensures the alignment of the project with stakeholder
needs and expectations and is critical to the management of stakeholder expectations and to the achievement of organizational objectives.
Work performance information is an output of control stakeholder engagement. It includes a number of items, one of which is______________
A. Change requests B. Issue log C. Documented lessons learned D. Status of deliverables
Correct Answer: D
Explanation:
Explanation:
Work performance information is performance data collected from various controlling processes that are analyzed and integrated based on relationships among areas. The data are transformed into information, which is correlated and contextualized and provides
a sound foundation for project decisions. The status of deliverables is an example.
