General management skills relevant to the manage communications process include______________
A. Operational planning B. Organizational behavior C. Setting and managing expectations D. Influencing the organization
Correct Answer: C
Explanation:
Explanation:
Communications skills are part of general management skills, and setting and managing expectations are an example in manage communications. This helps create, collect, distribute, store, retrieve, and ultimately dispose of project information according to the
communications management plan.
Information received from stakeholders concerning project operations can be distributed and used to modify or improve future performance of the project. This modification or improvement is done as an update to organizational process assets during which
following process?
A. Plan communications management B. Distribute information C. Manage communications D. Report performance
Correct Answer: C
Explanation:
Explanation:
Feedback from stakeholders is an example of an organizational process asset to update as a result of the manage communications process.
Assume you want to optimize the work performance reports you will use to manage communications. You should do so by______________
A. Determining the most appropriate choice of communications media B. Setting different communications techniques for different stakeholder groups C. Ensuring the information is consistent with regulations and standards D. Ensuring comprehensiveness, accuracy, and availability
Correct Answer: D
Explanation:
Explanation:
Work performance reports are an input to manage communications. They are a collection of project performance and status information used to facilitate discussion and create communications. They should be comprehensive, accurate, and available in a timely
way.
Work performance information is an output of which process?
A. Manage risks B. Manage communications C. Control communications D. Report performance
Correct Answer: C
Explanation:
Explanation:
Work performance information, an output of control communications, organizes and summaries performance data such as status and progress information on the project at the level required by stakeholders. This information next is communicated to the
appropriate stakeholders.
You want to ensure that the information you collect showing project progress and status is meaningful to stakeholders. You want to combine the type and format of the stakeholder's information needs with an analysis of the value of the information. You will
document this information in the______________
A. Communications register B. Stakeholder register C. Stakeholder management plan D. Communications management plan
Correct Answer: D
Explanation:
Explanation:
The project team must conduct an analysis of stakeholder communications requirements to ensure that stakeholders are receiving the information required to participate in the project. For example, stakeholders typically require performance reports for
information purposes. Such information requirements should be included in the communications management plan.
Assume on your project you have identified 250 stakeholders located in three continents and of these 250, you have determined that 200 of them will be actively involved and interested in your project. Therefore, as you determine an appropriate communication
method, your best approach is______________
A. Elaborate status reports B. Simple status reports C. Knowledge repositories D. E-mails
Correct Answer: C
Explanation:
Explanation:
Knowledge repositories along with Intranet sites, e-learning, and lessons learned data bases are examples of methods of pull communications. They are used for large volumes of information or for large audiences and require recipients to access communication
content at their own discretion.
You have heard recently that the client calls your progress reports the "Code of Hammurabi" because they seem to be written in hieroglyphics and are completely indecipherable to all but an antiquities scholar. This situation could have been avoided
by______________
A. Informing the client at the start of the project about the types of reports they will receive B. Using risk management techniques to identify client issues C. Hiring an expert report writer to prepare standard reports D. Engaging in communications planning
Correct Answer: D
Explanation:
Explanation:
The communications management plan is prepared during plan communications management.
The plan should include a description of the information to be distributed such as format, content, level of detail, as well as conventions and definitions to be used.
Your organization has decided to use project management for all of its endeavors. It has established a Center of Excellence for Project Management to support the movement into management by projects and has appointed you as its director. Since you work in a
matrix environment, which of the following types of communications is the most essential for success?
A. Upward B. Horizontal C. Downward D. Diagonal
Correct Answer: B
Explanation:
Explanation:
Horizontal communication is between the project manager and his or her peers and will be where most of the communications will occur. Accordingly, it is essential for success in a highly competitive environment and requires diplomacy, experience, and mutual
respect.
A communications management plan includes which one of the following sample contents?
A. Issues B. Escalation processes, including time frames and the management chains C. Dimensions D. Project assumptions and constraints
Correct Answer: B
Explanation:
Explanation:
Numerous items, including escalation processes, are part of the communications management plan. Business issues may arise that cannot be resolved at a lower staff level. During such a time, an escalation process is required to show time frames and the
names of people in the management chain who will work to resolve these issues.
In project communications, the first step in a written communication is to______________
A. Analyze the facts and assumptions that have a bearing on the purpose of the message B. Gather thoughts or ideas C. Develop a logical sequence of the topics to be addressed D. Establish the basic purpose of the message
Correct Answer: B
Explanation:
Explanation:
For any type of communication, the first step in the basic communication model is to encode, which means the sender translates thoughts or ideas into language.
