In person-to-person communication, messages are sent on verbal levels and nonverbal levels simultaneously. As a general rule, what percentage of the message actually is sent through nonverbal cues?
A. 5 percent to 15 percent B. 20 percent to 30 percent C. 40 percent to 50 percent D. Greater than 50 percent
Correct Answer: D
Explanation:
Explanation:
Nonverbal cues can be divided into four categories: physical, aesthetic, signs, and symbols. Many studies have demonstrated that most messages are conveyed through such nonverbal cues as facial expression, touch, and body motion, rather than through the
words spoken.
Communication is important when setting and managing expectations with the stakeholders.
Which one of the following statements is NOT true regarding the importance of communications within a project?
A. Communications is one of the single biggest contributors to project success or failure. B. Project resources should be spent primarily on communicating information that leads to project success. C. Effective communications includes awareness of communication styles, cultural issues, relationships, personalities, and the context of the situation D. Listening is part of communicating and is a way to gain insight into problem areas, managing conflicts, and making decisions.
Correct Answer: B
Explanation:
Explanation:
Communications is considered one of the single most powerful indicators of project success or failure. Effective communications includes an awareness of all types of filters that may be impeding or straining communications. Listening is vital to good
communications. Resources also should be spent on determining where a lack of communications can lead to failure.
A simple performance report provides information on______________
A. Percent complete B. Customer satisfaction C. Unacceptable variances D. Scope creep
Correct Answer: A
Explanation:
Explanation:
A simple status report may show performance information such as percent complete or status information for each area (scope, schedule, cost, and quality).
As head of the PMO, you will receive performance reports for all major projects. You decided to set a guideline for project managers as performance reporting should______________
A. Collect work performance information on the status of deliverables B. Provide earned value data for project forecasting C. Provide information at an appropriate level for each audience D. Focus on cost and schedule variances rather than scope, resources, quality, and risks
Correct Answer: C
Explanation:
Explanation:
Performance reporting is a tool and technique in manage communications. Performance reports range from simple status reports to more elaborate reports. The emphasis is to ensure performance reporting provides the needed information for each audience
level.
The issue log is useful in control communications because it______________
A. Provides what has happened and is a platform for subsequent communications B. Includes the project's risk register C. Organizes and summarizes information gathered D. Serves as an information management system for communications management
Correct Answer: A
Explanation:
Explanation:
The issue log is an input to control communications and is used to document and monitor issue resolution. It can facilitate communications and ensure a common understanding of issues. In this process its information provides a repository of what already has
happened in the project and serves as a platform for subsequent communications to be delivered. PMI, PMBOK Guide, 2013, 305
The key benefit of the control communications process is to______________
A. Sharing best practices with other project teams in the organization with lessons learned B. Ensuring the information needs of stakeholders are met C. Ensuring an optimal information flow among communication participants D. Providing stakeholders with information about resolved issues, approved status, and project status
Correct Answer: C
Explanation:
Explanation:
While control communications as a process monitors and controls communications throughout the project to ensure the communication needs of project stakeholders are met, the key benefit is to ensure an optimal information flow among all communication
participants at any moment in time.
The process of conferring with others to come to terms or reach an agreement is called______________
A. Win-win B. Negotiation C. Getting to "yes" D. Confrontation
Correct Answer: B
Explanation:
Explanation:
Negotiation if done well increases the probability of project success and involves conferring with others of shared or opposed interests with a view toward compromise. Negotiating is required to achieve mutually acceptable agreements between parties.
Sample attributes of a communications management plan include which one of the following?
A. Roles
B. Responsibilities C. Ethics D. Authority
Correct Answer: B
Explanation:
Explanation:
The communications management plan should identify the person responsible for communicating the information and the person responsible for authorizing release of any confidential information.
As an output of plan communications, it may be necessary to update the project documents, which include the______________
A. Stakeholder register B. Corporate policies, procedures, and processes C. Knowledge management system D. Stakeholder management plan
Correct Answer: A
Explanation:
Explanation:
In the plan communications management process the two documents that may be updated are the project schedule and the stakeholder register.
