Project Management Professional (PMP) Exam Practice – Question1542

You finally have been appointed project manager for a major company project. One of your first activities as project manager will be to create the communications management plan. As you match the stakeholder with the appropriate communication methods for
that stakeholder, you could use any one of the following methods EXCEPT______________


A.
Interactive communications
B. Passive communications
C. Pull communications
D. Push communications

Correct Answer: B

Explanation:

Explanation:
You can use several different methods to share information. Interactive communications are multidirectional in nature, such as conferences and meetings. Pull communications are those methods where the recipient finds the information at their leisure and gets
the information that they want at their discretion. Push communications is targeted information sent to a select group but does not certify that the recipient actually has received the information, such as e-mail. Passive communications is more of a style of
delivering the content or receiving the content.

Project Management Professional (PMP) Exam Practice – Question1541

The most common communication problem that occurs during negotiation is that______________


A.
Each side may misinterpret what the other side has said
B. Each side may give up on the other side
C. One side may try to confuse the other side
D. One side may be too busy thinking about what to say next to hear what is being said

Correct Answer: A

Explanation:

Explanation:
Effective communication is the key to successful negotiation. Misunderstanding is the most common communication problem. A project manager should listen actively, acknowledge what is being said, and speak for a purpose. It is essential to listen attentively ad
communicate articulately.

Project Management Professional (PMP) Exam Practice – Question1540

On your project, scope changes, constraints, assumptions, integration and interface requirements, and overlapping roles and responsibilities pose communications challenges. The presence of communication barriers is most likely to lead to______________


A.
Reduced productivity
B. Increased hostility
C. Low morale
D. Increased conflict

Correct Answer: D

Explanation:

Explanation:
Barriers to communication lead to a poor flow of information. Accordingly, messages are misinterpreted by recipients, thereby creating different perceptions, understanding, and frames of reference. Left unchecked, poor communication increases conflict among
project stakeholders, which causes the other problems listed to arise. Then, the project manager must work actively to resolve conflicts so disruptive impacts are prevented.

Project Management Professional (PMP) Exam Practice – Question1539

Project managers spend a great deal of time communicating with the team, the stakeholders, the client, and the sponsor. One can easily see the challenges involved, especially if one team member must communicate a technical concept to another team member
in a different country.
The first step in this process is to______________


A.
Encode the message
B. Decode the message
C. Determine the feedback loops
D. Determine the medium

Correct Answer: A

Explanation:

Explanation:
As the first step in the basic communication model, it is essential to translate thoughts or ideas into a language that is understood by others. Then, the message is sent using various technologies, and the receiver decodes it or translates it back into meaningful
thoughts or ideas.

Project Management Professional (PMP) Exam Practice – Question1538

You are responsible for a project in your organization that has multiple internal customers. Because many people in your organization are interested in this project, you realize the importance of______________


A.
Conducting a stakeholder analysis to assess information needs
B. Performing communications planning early
C. Determining the communications requirements of the customers
D. Having an expert on communications management an customer relationship management on your team

Correct Answer: B

Explanation:

Explanation:
On most projects, communications planning should be performed very early such as when the project management plan is prepared. This approach then allows appropriate resources, such as time and budget, to be allocated to communications activities.

Project Management Professional (PMP) Exam Practice – Question1537

Your company CEO just sent you an e-mail asking you to make a presentation on your project, which has been in progress for 18 months, to over 50 identified internal and external stakeholders. You have been conducting such presentations and holding meetings
regularly on this important project. You should begin by______________


A.
Defining the audience
B. Determining the objective
C. Deciding on the general form of the presentation
D. Circulating issues to be discussed

Correct Answer: D

Explanation:

Explanation:
Meetings are held regularly on projects to update and communicate project information and to respond to requests from stakeholders for the information. Most meetings consist of stakeholders coming together to resolve problems or make decisions. Typical
meetings begin with a defined list of issues to be discussed, which are distributed in advance with minutes and other key information relative to the meeting.

Project Management Professional (PMP) Exam Practice – Question1536

You have decided to organize a study group of other project managers in your organization to help prepare for the PMP exam. What type of communication activity are you employing in your efforts to organize this group?


A.
Horizontal
B. Vertical
C. Official
D. External

Correct Answer: A

Explanation:

Explanation:
Communication activities have many potential dimensions to consider in exchanging information between the sender and the receiver. Horizontal communication occurs between or among peers, that is, across, rather than up and down, the organization.

Project Management Professional (PMP) Exam Practice – Question1535

Statements of organizational policies and philosophies, position descriptions, and constraints are examples of______________


A.
Formal communication
B. Lateral communication
C. External communication
D. Horizontal communication

Correct Answer: A

Explanation:

Explanation:
Formal communication provides direction and control for project team members and other employees. They also contain reports, minutes, and briefings and are examples of organizational process assets used in manage communications and in control
communications.

Project Management Professional (PMP) Exam Practice – Question1534

As a project manager, you try to use empathic listening skills to help understand another person's frame of reference. In following this approach, you should______________


A.
Mimic the content of the message
B. Probe, then evaluate the content
C. Evaluate the content, then advise
D. Rephrase the content and reflect the feeling

Correct Answer: D

Explanation:

Explanation:
Empathic listening requires seeing the world the way the other person sees it, with the goal of understanding that person’s views and feelings. Unlike sympathetic listening, empathic listening contains no element of value judgment. It is essential to listen actively
and effectively and to question and probe ideas to help ensure better understanding.

Project Management Professional (PMP) Exam Practice – Question1533

Having worked previously on projects as a team member, you are pleased to now be the project manager to develop a new process to ensure that software projects in your IT Department are considered a success and are not late or over budget. However, many
of your team members are new to the organization. As you work to establish a high-performing team, you realize the importance of______________


A.
Mentoring
B. Coaching
C. Moving quickly through the forming and storming stages
D. Safeguarding information

Correct Answer: B

Explanation:

Explanation:
Many communications skills are common to both general management and project management. Coaching is one example. It is especially useful to develop the team to higher levels of competency and performance and helping people recognize their potential
through empowerment and development. It is used to aid team members to develop or enhance their skills required to achieve project success.