You are leading a team to recommend an equitable reward and recognition system for project managers. Before finalizing the plan, you want to ensure that executives understand the basic objective of reward systems. This objective is to______________
A. Be comparable with the award system established for functional managers to indicate parity and to show the importance of project management to the company B. Make the link between project performance and reward clear, explicit, and achievable C. Motivate project managers to work toward common objectives and goals as defined by the company D. Attract people to join the organization's project management career path
Correct Answer: B
Explanation:
Explanation:
Reward and recognition systems are formal management actions that provide an incentive to behave in a particular way, usually with respect to achieving certain goals. Such systems are described in the staffing management plan. A best practice is to give the
team recognition throughout the life cycle.
Project A is being administered using a matrix form of organization. The project manager reports to a senior vice president who provides visible support to the project. In this scenario, which of the following statements best describes the relative power of the
project manager?
A. The project manager will probably not be challenged by project stakeholders. B. In this strong matrix, the balance of power is shifted to the functional line managers. C. In this tight matrix, the balance of power is shifted to the project manager. D. In this strong matrix, the balance of power is shifted to the project manager.
Correct Answer: D
Explanation:
Explanation:
The project manager’s ability to influence project decisions increases the higher up he or she______________and the person to whom he or she reports______________is placed in the organization. In the strong matrix, the project manager’s authority ranges
from moderate to high.
Which of the following is a ground rule for project team building?
A. Perform frequent performance appraisals B. Ensure that each team member reports to his or her functional manager in addition to the project manager C. Start early D. Try to solve team political problems
Correct Answer: C
Explanation:
Explanation:
Starting the team-building process early in the project is crucial for setting the right tone and preventing bad habits and patterns from developing.
You have been assigned as project manager on what could be a "bet the company" project. You realize that to be successful you need to exercise maximum control over project resources. Which form of project organization should you establish for this project?
A. Strong matrix B. Projectized C. Project coordinator D. Weak matrix
Correct Answer: B
Explanation:
Explanation:
In a projectized organizational structure, all project team members report directly and solely to the project manager. He or she has complete control over these resources and, therefore, exercises more authority over them than when in any other project
organizational structure.
The quality management plan describes all the following EXCEPT the______________
A. Method for implementing the quality policy B. Methods the team will use to meet the project's quality requirements C. Efforts at the front end of a project to ensure that decisions are based on accurate information D. Procedures used to conduct trade-off analyses among cost, schedule, and quality
Correct Answer: D
Explanation:
Explanation:
A part of the overall project management plan, the quality management plan should address all aspects of how quality management will be implemented on the project and how the project team will implement the quality policy. Trade-off analyses are business
judgments and, as such, are not procedural steps to be included in the quality management plan.
Assume that your project in the food service industry involves the need for the presence of the required food label as specified by the Food and Drug Administration. In this situation, you plan to use control charts as a quality control tool, so you should prepare a(n)
A. Variables chart B. Attribute chart C. Trend chart
D. Run chart
Correct Answer: B
Explanation:
Explanation:
There are two types of control charts: variable charts, which are used with continuous data, and attribute charts, for use with discrete data. Attribute data have only two values (conforming/nonconforming, pass/fail, go/no-go, or present/absent). In this situation, you
are looking for the presence of the required food label.
You have decided to use a fishbone diagram to identify the relationship between an effect and its causes. To begin, you should first______________
A. Select an interdisciplinary team who has used the technique before to help brainstorm the problem B. Determine the major categories of defects C. Set up a process analysis using HIPO charts D. Identify the problem
Correct Answer: D
Explanation:
Explanation:
The first and most important is to identify the problem as a gap to be closed or as an objective to be achieved. Causes then are found by looking at the problem statement and asking why until a root cause has been identified for which action can be taken or the
reasonable possibilities on the diagram have been exhausted.
The below Pareto chart indicates defects in areas associated with billing a client for project services. Based on this Pareto analysis, which area, or areas, indicate the greatest opportunity for improvement?
A. The account number, because if it is incorrect, the invoice may be sent to the wrong client. B. The daily rate, because if it is incorrect, the total amount of the invoice will be wrong, which impacts the cash flow. C. The charge code, name, address, receipt date, pvc code, discount amount, mail date, and phone number, because they are fairly easy to confirm and correct, thereby significantly reducing the types of defects. D. The account number and daily rate, because they account for 80 percent of all defects.
Correct Answer: D
Explanation:
Explanation:
Pareto analysis focuses on what Joseph Juran called the vital few. Named after Vilfredo Pareto, an Italian economist whose studies showed that 80 percent of the wealth was held by 20 percent of the population, quality analysis typically shows that 80 percent of
the all problems (defects) are found in 20 percent of the items or areas studied.
Quality objectives of the project are recorded in______________
A. Process improvement plan B. Quality management plan C. Quality baseline D. Quality metrics
Correct Answer: B
Explanation:
Explanation:
The quality management plan describes how the team will implement the quality policy, which describes the objectives of the project regarding quality management.
Constancy of purpose is a core concept for continuous improvement. An organization displaying constancy of purpose must have all the following elements EXCEPT______________
A. Documented and well-disseminated statements of purpose and vision B. A set of strategic and tactical plans C. An awareness by all members of the organization of the purpose, vision, goals, and objectives and their roles in achieving them D. Separate quality assurance and quality control departments reporting to senior management
Correct Answer: D
Explanation:
Explanation:
Top management should provide constancy of purpose so that it can be infused throughout the organization. Constancy of purpose also requires a shared belief among organization members that management’s behavior clearly signals its commitment to and
support of achievement of the vision. Quality assurance and control are functions that must be performed by everyone, not just those assigned to specific departments.