A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully.
The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?


A. If airplane mode is enabled
B. If Bluetooth is disabled
C. If NFC is enabled
D. If Wi-Fi is enabled
E. If location services are disabled