A computer technician is investigating a computer that is not booting. The user reports that the computer was working prior to shutting it down last night. The technician notices a removable USB device is inserted, and the user explains the device is a prize the user received in the mail yesterday. Which of the following types of attacks does this describe?


A. Phishing
B. Dumpster diving
C. Tailgating
D. Evil twin

A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely?


A. VPN
B. RDP
C. RMM
D. SSH

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?


A. Run an antivirus and enable encryption
B. Restore the defaults and reimage the corporate OS
C. Back up the files and do a system restore
D. Undo the jailbreak and enable an antivirus

A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?


A. Fingerprint and pattern
B. Facial recognition and PIN code
C. Primary account and password
D. Recovery contact and recovery key

During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?


A. Performing annual network topology reviews
B. Requiring all network changes include updating the network diagrams
C. Allowing network changes once per year
D. Routinely backing up switch configuration files

A technician needs to ensure that USB devices are not suspended by the operating system. Which of the following Control Panel utilities should the technician use to configure the setting?


A. System
B. Power Options
C. Devices and Printers
D. Ease of Access

A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check next to resolve the issue?


A. Verify the DNS server settings
B. Turn off the Windows firewall
C. Confirm the subnet mask is correct
D. Configure a static IP address

A new employee is having difficulties using a laptop with a docking station. The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the issue?


A. Hibernate
B. Sleep/suspend
C. Choose what closing the lid does
D. Turn on fast startup

A technician receives a personal text message while troubleshooting a customer's PC. The technician does not reply to the message and continues troubleshooting. Which of the following best describes the technician's actions?


A. Avoiding distractions
B. Presenting a professional appearance
C. Setting and meeting timelines
D. Projecting confidence

A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?


A. Manually clearing browsing data
B. Private-browsing mode
C. Browser data synchronization
D. Password manager