An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update. A technician determines there are no error messages on the device. Which of the following should the technician do NEXT?


A. Verify all third-party applications are disabled.
B. Determine if the device has adequate storage available.
C. Check if the battery is sufficiently charged.
D. Confirm a strong internet connection is available using Wi-Fi or cellular data.