A customer is requesting help with a technical issue. Which of the following techniques should the technician use to properly evaluate and correct the customer concern?


A. Have a videoconference using the customer's personal phone so the customer can share the screen.
B. Ask yes or no questions so that the answers are clear.
C. Use open-ended questions to get additional information.
D. Ask for the customer's password so the issue can be resolved quickly and directly by the technician.