A user is getting an error message when trying to go to a website. A technician asks the user a few questions to
find out more about the issue. The technician opens a browser locally and browses to the same site as the
user. Which of the following troubleshooting steps is the technician using by browsing to the same site?


A. Establish a plan of action.
B. Gather information
C. Duplicate the problem.
D. Find the root cause.