The manager of human resources is unable to connect to the wireless network while in the conference room.
The network administrator decides to check the logs of the network. While in the log files, the administrator
finds that several access points are down. Which of the following troubleshooting steps should be performed
NEXT?


A. Identify the problem
B. Research the knowledge base.
C. Establish a plan to resolve the problem
D. Verify full system functionality