Which of the following information types is MOST likely a violation of an email security policy?


A. Login credentials
B. Project schedules
C. Customer product information
D. Technical installation documents

Which of the following would be considered confidential information?


A. The design for a company's yet-to-be-released product
B. A list of services offered by a private investigator
C. A large corporation's financial results for the year
D. An individual's record of traffic citations

When following the troubleshooting methodology, which of the following should be performed when establishing
a theory of probable cause?


A. Question the obvious.
B. Identify the symptoms.
C. Duplicate the problem.
D. Determine if anything has changed.

Which of the following is an example of a compiled computer language?


A. Perl
B. HTML
C. Java
D. Python

Which of the following is a benefit of a locally hosted network solution?


A. No Internet access is required.
B. There are fewer IT support requirements.
C. System backups are not required.
D. System fault tolerance is increased.

A technician installs a webcam to a computer and wants to install an updated driver. In which of the following
would the technician find the MOST current driver?


A. Installation disc that came with the device
B. OEM website for the camera
C. Internet help-desk forums
D. Computer manufacturer's website

A technician is given a document with step-by-step instructions to perform a task. Which of the following BEST
describes that document?


A. Policies
B. Standards
C. Procedures
D. Guidelines

Which of the following BEST describes a LAN-hosted application? (Choose two.)


A. Internet access required
B. Services required
C. Network required
D. Files saved to the cloud
E. Internet access not required
F. Cloud availability

An end user reports seeing the old company intranet site and not the recently released updated version. Which
of the following would MOST likely solve the problem?


A. Clear browser cache.
B. Change "http" to "https" in the URL.
C. Disable all add-ons.
D. Enable pop-up blockers.

During a power outage, a server with redundant power supplies shuts down despite being connected to a UPS.
The technician determines that the UPS has failed and replaces it. The technician then separates the power
supplies to connect them to two separate UPSs. Which of the following troubleshooting steps did the technician
just accomplish?


A. Implement preventive measures.
B. Establish a plan of action.
C. Document findings/lessons learned.
D. Test the theory to determine the cause.