A help desk has initiated a new policy requiring that technicians manually categorize the reason for a customer
call. After several months, they are unable to perform any analysis on the information. Which of the following
concepts is MOST closely tied to the root cause of this issue?


A. Data correlation
B. Data security
C. Data capture
D. Data as an asset

Which of the following is used for assigning IP addresses to networking devices?


A. SMTP
B. DHCP
C. DNS
D. ARP

A user wants to add an IoT device to a network. The device connects with a cable to the router. Which of the
following is a requirement for this device to work?


A. Driver
B. USB cable
C. IP address
D. Workstation

A user connects a company computer to free WiFi at a local coffee shop. Which of the following BEST
describes this situation?


A. Information on this network is encrypted.
B. The information on the network can be seen by others.
C. It is safe to access company information using the network.
D. Private browsing mode protects the information on the network.

Which of the following is the LOWEST unit for measuring bandwidth?


A. Mbps
B. Kbps
C. MBps
D. KBps

A developer embeds a query in a high-level program to extract information from a database. This is an example
of:


A. database direct access.
B. database utility access.
C. database programmatic access.
D. database manual access.

Which of the following will a company do to update a customer's address while using a flat file database?


A. Update the address for each order the customer placed.
B. Update the address in the customer address table.
C. Update the address field in the customer order table.
D. Update the primary key to reflect the customer's address.

A systems administrator wants to run a script but does not have access to the graphical user interface. Which
of the following can be used to run scripts?


A. Text editor
B. Word processor
C. Command line
D. Spreadsheet

A security administrator is adding accounting features to a web application. Which of the following would be the
BEST action?


A. Enhance the granularity of user permissions.
B. Enable an audit log.
C. Implement smart card login.
D. Adopt a procedure for adding accounts.

A developer is in the process of creating a program and has started to draft the logic of the code. This process
is an example of:


A. drawing a value stream map.
B. developing pseudocode.
C. identifying functions.
D. compiling the language.