Multiple users are reporting issues with their workstations. A technician is reviewing patch installation history.
Which of the following steps in the troubleshooting methodology is the technician executing?


A. Implement the solution.
B. Identify the problem.
C. Verify system functionality.
D. Establish a theory of the cause.

Which of the following computing devices is MOST likely to have an internal wireless antenna?


A. Mobile phone
B. Workstation
C. Server
D. NAS

A user needs to connect a laptop to an Ethernet port in the room. Which of the following types of connections
does the user need?


A. RG6
B. DB9
C. RJ11
D. RJ45

Which of the following types of software is MOST effective for tracking and communicating time spent on tasks
for each team member?


A. Spreadsheet
B. Collaborative workspace
C. Project management
D. Personal information management

Which of the following is the BEST method for ensuring there is no Telnet access?


A. Network sniffer
B. Intrusion detection system
C. Antivirus software
D. Host-based firewall

Which of the following services is used to translate a URL to an IP address?


A. ARP
B. IMAP
C. DNS
D. MAC

Which of the following should be used to store a list of strings?


A. Array
B. Constant
C. Variable
D. Branch

A user has been instructed to use unique passwords for accessing each system. Which of the following BEST
describes the potential risk of using the same password?


A. The password might be easier for an attacker to guess.
B. Password compromise would allow access to all of the systems.
C. Single sign-on would be unable to function correctly.
D. Systems might reject the password based on different requirements.

Which of the following programming language types is generally the FASTEST way to write a program ad hoc
tasks quickly?


A. Compiled programming language
B. Assembly language
C. Scripting language
D. Pseudocode

A technician is installing a wireless router for a home user. Which of the following will protect the data in transit
between a device and the router?


A. Enabling encryption
B. Setting a new SSID
C. Changing the default password
D. Using 802.11ac