A user is having issues trying to reach a website. The technician asks questions of the user and then tries to
open the same website on another device. Which of the following troubleshooting steps is the technician
performing?


A. Gathering information
B. Establishing a plan of action
C. Finding the root cause
D. Duplicating the problem

A Chief Executive Officer (CEO) wants to have the ability to log on to all applications upon arrival at the office.
The CEO would like to have the ability to provide credentials only once. Which of the following is BEST for this
requirement?


A. SSO
B. Software token
C. PIN
D. Multifactor authentication

Which of the following operating system components would MOST likely be involved when an application needs
to save data?


A. Process scheduler
B. Disk management
C. Memory management
D. Task scheduler

A log entry indicating the deletion of a file by a user during a previous session is an example of data:


A. analysis.
B. exportation.
C. querying.
D. persistence.

A programmer wants to use a programming language in which high performance is a requirement. Which of the
following language types is the BEST option?


A. Markup language
B. Scripting language
C. Compiled language
D. Interpreted language

In which of the following categories do smart devices belong?


A. Appliances
B. Multifunction devices
C. IoT devices
D. Mobile devices

Which of the following is a characteristic of volatile storage?


A. It is the preferred method for archiving files.
B. It can only be written once.
C. It causes information to be lost if power is removed.
D. It is inherent in all solid-state components.

Which of the following is MOST often used to retrieve data from a relational database?


A. DELETE
B. ALTER
C. QUERY
D. IMPORT

Which of the following actions would a technician MOST likely perform FIRST when troubleshooting an issue?


A. Research errors that are known to result in the issue.
B. Gather information to clarify and duplicate the symptom.
C. Apply known solutions that address the symptom.
D. Systematically evaluate common causes of the issue.

A consultant is designing a flowchart for a presentation. The flowchart uses red arrows to guide viewers to the
next object. Which of the following represents the function being used?


A. Engagement
B. Sequence
C. Exit strategy
D. Color-coding