A technician is assisting a user who cannot access network resources when the workstation is connected to a
VoIP phone. The technician identifies the phone as faulty and replaces it. According to troubleshooting
methodology, which of the following should the technician do NEXT?


A. Implement the solution.
B. Test the theory.
C. Duplicate the issue.
D. Document the findings.
E. Verify functionality.