A technician is investigating an issue with connectivity at customer's location. The technician confirms that
users can access resources locally but not over the internet. The technician theorizes that the local router has
failed and investigates further. The technician's testing results show that the router is functional; however, users
still are unable to reach resources on the internet. Which of the following describes what the technician should
do NEXT?


A. Document the lessons learned.
B. Escalate the issue.
C. Identify the symptoms.
D. Question users for additional information.