The results of a recently completed site survey indicate a significant, undesired RSSI in the parking lot and other exterior areas near the main building. The wireless technician would like to mitigate access to the wireless network in exterior access areas. The current access point settings are listed in the following table:

Which of the following is the BEST step for the technician to take to resolve the issue?

A. Reconfigure AP2 and AP3 for non-overlapping channels.
B. Implement directional antennas on AP1 and AP2.
C. Raise the power settings on AP2 and AP3.
D. Change the SSID on AP1 and AP2.

A help desk technician discovers the following note while reviewing tickets in a customer's account:
Was able to confirm customer's problem with the system. Will upgrade system to latest version and monitor for further connectivity problems per developer's instructions.
Which of the following describes what the technician was documenting with this note?


A. The technician was approaching multiple problems individually.
B. The technician was establishing a plan of action and identifying potential effects.
C. The technician was testing a theory to determine the cause.
D. The technician was identifying the problem by gathering information.

A technician received a report that some users in a large, 30-floor building are having intermittent connectivity issues. Users on each floor have stable connectivity, but do not have connectivity to other floors. Which of the following devices is MOST likely causing the issue?


A. User devices
B. Edge devices
C. Access switch
D. Core switch

A help desk supervisor reviews the following excerpt of a call transcript:

Which of the following was the agent trying to accomplish with this exchange?

A. The agent was questioning the obvious.
B. The agent was verifying full system functionality.
C. The agent was identifying potential effects.
D. The agent was trying to duplicate the problem.

A customer has an attached USB printer that needs to be shared with other users. The desktop team set up printer sharing. Now, the network technician needs to obtain the necessary information about the PC and share it with other users so they can connect to the printer. Which of the following commands should the technician use to get the required information? (Choose two.)


A. arp
B. route
C. netstat
D. tcpdump
E. hostname
F. ipconfig

An engineer was asked to update an MX record for an upcoming project. Which of the following server types is MOST likely to be in scope for the project?


A. Email
B. Web
C. File
D. Database

While using a secure conference call connection over a corporate VPN, a user moves from a cellular connection to a hotel wireless network. Although the wireless connection and the VPN show a connected status, no network connectivity is present. Which of the following is the MOST likely cause of this issue?


A. MAC filtering is configured on the wireless connection.
B. The VPN and the WLAN connection have an encryption protocol mismatch.
C. The WLAN is using a captive portal that requires further authentication.
D. Wireless client isolation is enforced on the WLAN settings.

A network administrator is troubleshooting a connection to a remote site. The administrator runs a command and sees the following output:

Which of the following is the cause of the connection issue?

A. Routing loop
B. Asymmetrical routing
C. Broadcast storm
D. Switching loop

After upgrading to a SOHO router that supports Wi-Fi 6, the user determines throughput has not increased.
Which of the following is the MOST likely cause of the issue?


A. The wireless router is using an incorrect antenna type.
B. The user's workstation does not support 802.11ax.
C. The encryption protocol is mismatched.
D. The network is experiencing interference.

A network technician wants to find the shortest path from one node to every other node in the network. Which of the following algorithms will provide the FASTEST convergence time?


A. A static algorithm
B. A link-state algorithm
C. A distance-vector algorithm
D. A path-vector algorithm