A project manager has received numerous complaints from staff concerning poor service provided by a vendor.
Which of the following steps should the project manager take FIRST to correct the problem?

A. Review the SOW with the vendor and terminate the vendor
B. Notify the key stakeholders of the problem and send a C&D letter to the vendor
C. Notify the vendor of the complaints and review the SLA with the vendor
D. Review the acceptable use policy with the vendor before requesting termination of the vendor's employee.

When closing a project, which of the following must be completed to allow team members to return to their designated departments?

A. Perform retrospective
B. Release resources
C. Obtain sign-off from the sponsor
D. Close contracts

The Chief Executive Officer (CEO) has announced that the hardware division will be sold to another company.
The sale of this division is an example of which of the following?

A. Outsourcing
B. Relocation
C. Business process change
D. Business merger

Which of the following project phases would MOST likely include creating a transition plan?

A. Closing
B. Initiation
C. Execution
D. Planning

Which of the following captures unforeseen activities throughout the project that need attention and resolution?

A. Gantt chart
B. Action items
C. Project schedule
D. Meeting minutes

An organization needs a vendor to provide a solution. The organization can only describe its goals but not how to accomplish the work.
Which of the following types of procurement should be used?

A. Request for information
B. Request for quote
C. Request for bid
D. Request for proposal

Which of the following describes some of the features of the Agile methodology?

A. It uses a direct approach, Gantt charts, and a ticketing system.
B. It uses an indirect approach, spreadsheets for documentation, and change request documents.
C. It uses an iterative approach, backlogs, and burndown charts.
D. It uses a step-by approach, an issue log, and pie charts.

A team member has completed a project task. Which of the following is the FASTEST method to communicate the task completion?

A. Social media
B. Email
C. Instant messaging
D. Team meeting

A resource is assigned to two projects with two scheduled tasks that complete at the same time.
This is known as:

A. shared resource contention
B. intraproject resource contention
C. interproject resource contention
D. dedicated resource contention

A PM is reviewing bids from vendors and has a question.
Which of the following documents should the PM use to obtain a response?

A. Project schedule
B. RFP
C. Quotation
D. RFI