During scope verification meetings, an end user often rejects the same type of deliverables, although many of the requirements are met. After conducting a root cause analysis, the project manager learns that a specific quality control process was not performed
due to lack of resources.

What should the project manager have done to avoid this?


A. Created quality checklists
B. Ensured that quality was managed
C. Held quality control process meetings
D. Requested more resources for quality control activities