The plan quality management process includes all the following techniques EXCEPT______________
A. Benchmarking B. Design of experiments C. Process analysis D. Control charts
Correct Answer: C
Explanation:
Explanation:
Process analysis is used as a tool and technique in perform quality assurance. The tools and techniques used during plan quality management are the seven basic quality tools (cause-and-effect diagrams, flowcharts, check sheets, Pareto diagrams, histograms,
control charts, and scatter diagrams), cost-benefit analysis, cost of quality, benchmarking, design of experiments, statistical sampling, additional quality planning tools (brainstorming, force field analysis, nominal group technique, and quality management and
control tools, [affinity diagrams, process decision program charts interrelationship diagraphs, tree diagrams, prioritization matrices, activity network diagrams, and matrix diagrams]), and meetings.